atv10 Privacy Policy — How We Protect Your Personal Data

atv10 collects personal information from players in the following categories, depending on how you interact with the platform:

1.1 Registration and Identity Data

When you create an atv10 account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, and a preferred payment method. This information is required to establish and maintain your account and to fulfil our identity verification obligations.

1.2 Identity Verification Documents

To comply with responsible gaming standards and fraud prevention requirements, atv10 may request copies of government-issued identity documents. Acceptable documents include a Bangladesh National Identity Card (NID), valid passport, or driving licence. We may also request proof of residential address such as a recent utility bill or bank statement issued within the last three months.

1.3 Financial and Transaction Data

atv10 records all deposit and withdrawal transactions conducted through your account. This includes payment method identifiers (e.g., bKash wallet numbers, Nagad account references, Rocket numbers, bank account details), transaction amounts in BDT, transaction timestamps, and payment status. We do not store full payment card numbers on our servers; card data is handled directly by our PCI-DSS compliant payment partners.

1.4 Gaming Activity Data

We maintain comprehensive records of your gaming activity on the atv10 platform, including game sessions, bet amounts, wager outcomes, bonus claims, and wagering progress. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.5 Technical and Device Data

When you access atv10, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data helps us optimise platform performance, detect fraudulent access, and maintain security.

1.6 Communications Data

If you contact atv10 support via email or live chat, we retain records of those communications — including the content of messages, timestamps, and any attachments you share — for quality assurance, training, and dispute resolution purposes.

atv10 uses the personal data it collects exclusively for the following defined purposes. We do not use player data for purposes that are incompatible with those listed below without first obtaining your explicit consent.

• Account Creation and Management: Processing your registration, maintaining your account profile, and providing access to all atv10 platform features including casino games, sports betting markets, and live dealer tables.
• Identity Verification (KYC): Confirming your identity and age (21+ requirement) in accordance with responsible gaming standards. atv10 does not allow unverified players to make withdrawals or access high-limit games.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. All financial transactions are denominated in BDT.
• Fraud Prevention and Security: Monitoring account activity for signs of fraudulent behaviour, unauthorised access, money laundering, or prohibited conduct as defined in the atv10 Terms and Conditions.
• Responsible Gaming Monitoring: Analysing gaming patterns to identify players who may be exhibiting signs of problem gambling. atv10 uses this analysis to trigger welfare checks, enforce deposit limits, and apply self-exclusion measures where necessary.
• Customer Support: Responding to account queries, resolving disputes, investigating complaints, and providing technical assistance to players across Bangladesh.
• Legal and Regulatory Compliance: Meeting any applicable record-keeping, reporting, or disclosure obligations imposed by law or regulatory guidance relevant to the operation of online gaming platforms.
• Platform Improvement: Using aggregated, anonymised technical data to improve platform performance, game loading speeds, mobile responsiveness, and the overall player experience on atv10.
• Marketing Communications (Opt-In Only): Sending promotional offers, bonus notifications, and platform updates to players who have actively opted in to receiving such communications. You may withdraw consent at any time by contacting [email protected].

atv10 processes personal data under the following recognised legal bases, applied on a purpose-by-purpose basis:

• Contractual Necessity: Processing required to perform the contract between atv10 and you as a registered player — including operating your account, processing bets, and facilitating payments — is necessary for the performance of that contract. Without this processing, atv10 cannot provide the platform services.
• Legal Obligation: Certain processing activities — including identity verification, age checks, transaction record-keeping, and fraud reporting — are required by applicable laws and regulations. atv10 must carry out this processing regardless of individual consent.
• Legitimate Interests: atv10 processes some data categories (such as technical device data and gaming activity logs) on the basis of its legitimate interests in operating a secure, fair, and commercially viable platform. We conduct balancing tests to confirm that our legitimate interests do not override the fundamental privacy rights of players.
• Consent: Where atv10 relies on consent as the basis for processing — most notably for marketing communications — that consent is freely given, specific, informed, and unambiguous. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

If you wish to understand the specific legal basis applied to any particular processing activity carried out by atv10, please contact our support team at [email protected] with your query.

atv10 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session state, and gather analytics data that helps us improve performance across all devices used by players in Bangladesh.

4.1 Essential Cookies

These cookies are strictly necessary for the atv10 platform to function. They manage your login session, maintain your game state during an active session, and enable the shopping basket and payment flow. Essential cookies cannot be disabled without impairing platform functionality.

4.2 Performance and Analytics Cookies

atv10 uses analytics cookies to understand how players navigate the platform — which game categories attract the most visits, how long sessions typically last, and where players encounter difficulty. This data is aggregated and anonymised before analysis. No individual player is identified through analytics data.

4.3 Functionality Cookies

Functionality cookies remember your platform preferences, such as your preferred language setting, notification preferences, and display configurations. These cookies improve the consistency of your experience across visits but do not track behaviour across external websites.

4.4 Managing Cookies

You may control cookie settings through your browser's privacy preferences. Blocking all cookies may prevent certain atv10 features from working correctly, including the ability to remain logged in between sessions. For guidance on managing cookies in your specific browser, please refer to your browser provider's documentation.

atv10 does not sell, rent, or exchange your personal data with third parties for commercial purposes. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Service Providers: To process deposits and withdrawals, atv10 shares relevant transaction data with payment processors including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These providers are contractually bound to process data solely for payment execution purposes and to maintain appropriate security standards.
• Game Content Providers: Game studios and providers including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, and Ezugi receive limited session and wagering data required to operate their games on the atv10 platform. These providers operate under strict data processing agreements with atv10.
• Identity Verification Partners: atv10 uses specialist KYC (Know Your Customer) technology providers to assist with the verification of player identity documents. These partners process identity data under data processing agreements and are prohibited from using it for any purpose other than the verification service provided to atv10.
• Legal and Regulatory Authorities: atv10 may disclose player data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by applicable law, court order, or regulatory instruction. atv10 will, where legally permitted to do so, notify affected players of such disclosures.
• Fraud Prevention Networks: atv10 participates in shared fraud prevention intelligence services. Where a player is identified as having engaged in fraudulent conduct, relevant identifying data may be shared with other operators within fraud prevention networks to protect the wider online gaming ecosystem.

All third parties who process personal data on behalf of atv10 are required to enter into data processing agreements that impose obligations of confidentiality, security, and purpose limitation consistent with the standards set out in this Privacy Policy.

atv10 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (which can no longer be linked to an identifiable individual) may be retained indefinitely for statistical analysis and platform improvement purposes.

atv10 implements a layered security framework designed to protect player data against unauthorised access, accidental loss, disclosure, or destruction. Key measures include:

• SSL/TLS Encryption: All data transmitted between your device and the atv10 platform is encrypted using Transport Layer Security (TLS) protocols. This protects your login credentials, personal details, and payment information from interception during transit.
• Encrypted Data Storage: Sensitive data fields — including identity document references and payment method identifiers — are encrypted at rest using AES-256 encryption standards on atv10's secure server infrastructure.
• Access Controls: Internal access to player data is restricted on a strict need-to-know basis. All atv10 staff with access to personal data are subject to confidentiality obligations and undergo regular data protection training.
• Two-Factor Authentication: atv10 supports two-factor authentication (2FA) for sensitive account actions. Players are encouraged to enable 2FA via their account settings to add an additional layer of protection against unauthorised login attempts.
• Intrusion Detection: atv10's platform infrastructure is monitored around the clock using automated intrusion detection systems that flag unusual access patterns, repeated failed login attempts, and other indicators of potential security threats.
• Penetration Testing: atv10 commissions periodic independent security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

Despite atv10's extensive security measures, no digital platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to player rights, atv10 will notify affected players via their registered email address without undue delay and will take immediate steps to contain the breach and mitigate its impact.

As a registered atv10 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe.

• Right of Access: You may request a copy of all personal data that atv10 holds about you, together with an explanation of how it is used and with whom it is shared.
• Right to Rectification: If any personal data held by atv10 is inaccurate or incomplete, you may request that it be corrected or updated. Some corrections may require supporting documentation to be provided.
• Right to Erasure: In certain circumstances, you may request that atv10 delete your personal data. This right is subject to limitations where atv10 is required to retain data to comply with legal obligations or to defend against legal claims. We will assess each erasure request on its individual merits.
• Right to Restrict Processing: You may request that atv10 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction to erasure.
• Right to Data Portability: Where processing is carried out on the basis of your consent or on a contractual basis, you may request that atv10 provides your personal data in a structured, commonly used, machine-readable format so that you can transmit it to another service provider.
• Right to Object: You may object at any time to the processing of your personal data where that processing is based on atv10's legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

The atv10 platform is strictly intended for adults aged 21 years and above. atv10 does not knowingly collect, process, or store personal data relating to individuals under the age of 21.

During registration, atv10 requires players to confirm their date of birth and implements mandatory age verification procedures, including the review of government-issued identity documents, to enforce this restriction. Where atv10 has reasonable grounds to believe that a player is under 21 years of age, the account will be suspended immediately and all associated personal data will be deleted or returned to the data subject upon confirmation of their age.

If you are a parent or guardian and believe that your child has registered on the atv10 platform without your knowledge, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take all necessary steps to close the account and remove the data concerned.

atv10 reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material — meaning they significantly affect how your data is used or the rights available to you — atv10 will notify registered players via email to the address associated with your account.

The revised Privacy Policy will take effect on the date indicated in the notification, which will not be less than seven (7) calendar days from the date on which notification is sent for material changes. For minor amendments — such as typographical corrections or clarifications that do not alter the substance of the policy — the updated version will be published on this page without individual notification.

We encourage all atv10 players to review this Privacy Policy periodically, particularly following any notification of changes. Continued use of the atv10 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions of the atv10 Privacy Policy are superseded by this document.